Kaodim Guarantee is only applicable for pre-packaged services offered at fixed prices. It does not apply to jobs for which different quotations are provided by different service providers.
Kaodim Guarantee: Move In / Move Out / Thorough Cleaning & Post Renovation Cleaning
The Kaodim Guarantee for Move In / Move Out / Thorough Cleaning is as follows:
Kaodim will either
(a) reimburse the Service User up to one hundred percent (100%) of the amount paid to the Service Professional provided that amount does not exceed the amount stated based on the package you selected:
1) Below 1000 sqf RM320
2) 1000 - 2000 sqf RM520
3) 2001 - 3000 sqf RM720
4) 3001 - 4500 sqf RM920
5) 5000 sgf above RM1,120
in the service package of the Move In / Move Out / Thorough Cleaning request in question, following an investigation which may include enquiries with the Service Professional (“Reimbursement”); or
(b) alternatively, we will have the applicable service re-performed by the same or another Service Professional. If the Service User elects to have the service re-performed and the Service User is still not satisfied with the service after it has been re-performed, Kaodim will provide the Reimbursement to the Service User by bank transfer to the bank account details as provided by the Service User.
In order to be eligible for the Kaodim Guarantee, the Service User must submit the Kaodim Guarantee Claim Form:
(i) within thirty one (31) days of the date the Service request was submitted; and
(ii) within twenty four (24) hours from the date of the cleaning session where the Service User had an unsatisfactory experience.
The amount of the Kaodim Guarantee only covers any payment the Service User made to the Service Professional within the scope and timeframe of the original base price for the Service Request submitted on Kaodim. It does not cover Services performed as a result of a variation, extension, repetition or recurrence of the original Service request. It does not cover additional services and items requested in the Service Request submitted beyond what is provided in the base price. The Kaodim Guarantee does not apply to any other cost, liability, damage, injury or claim of any kind arising from or in connection with the Service performed by the Service Professionals. For clarity, the Kaodim Guarantee only applies to Service fees or labour cost and does not apply to governmental taxes and any payments made for goods, items, materials and solely applies to payments made for the Service Professional to perform the Service.
Provision of this compensation is a discretionary and gratuitous gesture of goodwill on the part of Kaodim and does not in any way create any liability towards the performance of Services rendered by the Service Professional.
In the event that Kaodim does compensate you, please allow 14 days for us to process the compensation.
Kaodim reserves its right to reject a Kaodim Guarantee Claim Form if multiple claims are made in an abusive or disportionate manner.
You may submit your claim here.